Client satisfaction KPI reports

Objective data regarding submissions, all relative to market peers and average scoresEach year, Legal 500 surveys hundreds of thousands of clients on the client service and customer experience they receive from law firms. Together, the ratings provide a definitive guide to overall client satisfaction, based on over 15 million data points for over 8,000 firms in over 100 countries – and this scope is always growing. Our key performance indicator (KPI) scoring reveals what clients really think of the law firms they use and services received, based on statistically accurate and reliable numbers. Every report details a firm’s:

• lawyers and team quality;
• value (billing and efficiency) provided; and
• sector and industry knowledge

As well as measures of response consistency and holistic overall client service, all benchmarked against competitors. Data is available on a global, jurisdictional and/or practice area basis.