We only publish a limited amount of the Client Service and Customer Experience data we hold. Alongside our rankings we only publish the firm-wide Overall Client Service Star Rating and the firm-wide Customer Experience Star Rating.
For many firms, we have more detailed Client Service drill-down data which, typically, includes analysis by multiple criteria (including: Communications and Case Management; Consistency of Service; Efficiency in Delivering the Legal Product; Industry/Commercial Knowledge; Lawyer and Team Quality; Partner Availability and Engagement; Profile in the Industry Sector; Quality of Associates; Quality of Partners), as well as by more detailed work areas, and office location. Subject to availability of data we can also provide Work Area Customer Experience ratings.
Every law firm can buy a Client Satisfaction KPI Analysis report showing how the firm scores across key work areas and positioning its scores relative to those of its competitors. All scores are guaranteed to be (statistically) valid. Contact us for more information or (for existing customers) speak to your account manager. .