Why doesn’t our firm have a Client Satisfaction score?

Our law firm rankings assess the capabilities of the world’s best law firms according to multiple criteria, including our assessment of the complexity and significance of the work they have completed, the strength of the practice and key individual professionals on the team, and peer and client endorsement. Firms ranked in our tables are the elite of the profession in each practice area.

Alongside those rankings, for the first time, we are acknowledging Client Satisfaction excellence for the top 30% of firms in each jurisdiction according to their score. That does not mean that other firms in the rankings do not provide excellent client service, but it does allow those firms who have achieved truly outstanding scores to see that achievement recognised at legal500.com.

Firms can learn about their scores through our new KPI reports. This shows how the firm scores in its key work areas, and how it scores relative to its competitors. Contact us now for more information or (for existing customers) speak to your account manager.