Work Department

Insurance and public risk.

Position

Susan brings her considerable interpersonal skills to firm wide operational leadership of this department across our five-office network. Her experience at working at every level within the firm, along with a natural flair for spotting strengths, means that she is well placed to put the right people in the right roles.  She is a qualified business coach and mentor (Institute of Leadership and Management).

This involves leading on the delivery of firm strategy through key sector and departmental business planning and making sure they fit with central projects, to include IT case management and Human Resource and Learning and Development activities.   Susan is a member of the firm’s Exec as well as the Core Insurance Sector and Local Authority Boards.

Locally, Susan leads Nottingham’s Technical Claims and Social Care Team handling a broad range of Defendant personal injury, and RTA related litigation on behalf of Local Authorities, health bodies and other public sector clients, as well as commercial and agricultural organisations.

She is an appointed nominated Partner for the NHS Resolution’s Risk Pooling Scheme and thus has responsibility for ensuring high quality service delivery from her team dealing with those claims. Susan is also client relationship partner for a number of commercial insurance and public sector clients.

Susan’s work continues as Partner sponsor for the firm’s highly successful apprenticeship scheme, Browne Jacobson being the first law firm to engage a cohort of apprentices within its legal teams.

Education

Padstow Comprehensive School, Nottingham; Nottingham Trent University (1995 postgraduate diploma in law); Nottingham Law School (1997 Legal Practice Course).