Browne Jacobson LLP

Insurance and public risk.

Susan brings her considerable interpersonal skills to firm wide operational leadership of this department across our five-office network. Her experience at working at every level within the firm, along with a natural flair for spotting strengths, means that she is well placed to put the right people in the right roles.  She is a qualified business coach and mentor (Institute of Leadership and Management).

This involves leading on the delivery of firm strategy through key sector and departmental business planning and making sure they fit with central projects, to include IT case management and Human Resource and Learning and Development activities.   Susan is a member of the firm’s Exec as well as the Core Insurance Sector and Local Authority Boards.

Locally, Susan leads Nottingham’s Technical Claims and Social Care Team handling a broad range of Defendant personal injury, and RTA related litigation on behalf of Local Authorities, health bodies and other public sector clients, as well as commercial and agricultural organisations.

She is an appointed nominated Partner for the NHS Resolution’s Risk Pooling Scheme and thus has responsibility for ensuring high quality service delivery from her team dealing with those claims. Susan is also client relationship partner for a number of commercial insurance and public sector clients.

Susan’s work continues as Partner sponsor for the firm’s highly successful apprenticeship scheme, Browne Jacobson being the first law firm to engage a cohort of apprentices within its legal teams.

Sue worked with Browne Jacobson for 39 years. She was a partner and department head when she transitioned to a role as consultant/coach in April 2020. Sue’s varied and extensive experience covers the first 15 years of her career acting for individuals in family and mental health law issues, and then close to 25 years defending health, public sector and insurance organisations where she was contract relationship partner for a number of clients.

Developing trusting relationships with her clients and delivering the highest quality client service were always paramount. For this, Sue believes that people – the lawyers and support team members – are absolutely key. Engaging them, supporting and developing the people who deliver to the firm’s clients is vital. Sue was the sponsoring partner for the firm’s apprenticeship scheme, with Browne Jacobson being the first law firm to engage legal apprentices.

Sue qualified as a business coach and mentor with the ILM. Sue has delivered workshops and coaching sessions within the business and its clients, as well as numerous 1:1 coaching sessions on topics including strengths, resilience, engagement, career development and objective setting. Sue now also runs her own coaching practice.

Sue is also a qualified ‘peer coach’ for the eating disorder charity BEAT, and she sits on a national programme delivery board in the health sector.

Sue is part of our Executive Coaching team. Click here to find out more.

Trainee legal executive Browne Jacobson 1981; fellow of Institute of Legal Executives 1988; trained Browne Jacobson; qualified 1998; partner Browne Jacobson LLP 2005.

Basic French and German.

Law Society; Forum of Insurance Lawyers; Nottingham Chartered Insurance Institute. Fellow of the Institute of Legal Executives

Padstow Comprehensive School, Nottingham; Nottingham Trent University (1995 postgraduate diploma in law); Nottingham Law School (1997 Legal Practice Course).

Two children, Vice Chair of school governing body, member of village gala committee and qualified Guider.