What are the most significant cases or transactions that you have been involved in over the past year?

Our Bank has a well-established tiered structure with experienced in-house counsels who lead various practice areas,client segment or eographies. Bank has seven Head of Legals reporting to the General Counsel. GC’s role is focused to ensure matters concerns policy, process, and protection of reputation of Bank. ICICI Bank is continually enhancing delivery capabilities to provide high quality customer experience. Legal Team has been focusing on decongesting and simplifying processes and digital adoption including AI adoption in legal service delivery. An area which ICICI Bank started as an Industry first is Online Dispute Resolution – a document only resolution process. ODR has since gained substantial traction and we find other Banks, corporates and even regulators adopting ODR.

The endeavour of the legal team has been to imbibe the fundamental principles of the Bank in our day-to-day functioning, our approach while handling transactions and legal service delivery. Some of these are being ‘fair to bank and fair to customer’, acting with integrity and offering 360-degree banking to our customers. The legal team is being up-skilled to sustainably deliver in a manner we positively contribute to brand ‘ICICI”.