Can you tell us a little about your most significant accomplishments and projects, as a team or by yourself in your role, recently?

Our client base is growing and the services they require are getting more diverse and demanding every day. In addition to keeping up with daily operations, the past year we have invested our efforts in defining standard processes, document models, and checklists to improve quality and consistency of our recurrent deliverables, as well as reduce delivery time. We foresee that, in a few months, we will be able to produce contracts within an hour of the request. This will allow us to focus on specialised legal counselling.

As a new legal manager, I personally conducted a corporate due diligence for each client to ensure corporate compliance, upon which our clients may develop new businesses. We were also successful at clearing land titling for rural and urban property, which are indispensable to protect the investments and to obtain good financing.

Much of our time is spent reinforcing procedures and communication on labour matters to prevent risks in this area, which can be very costly and time consuming for our clients. In our country, this is one area where proactive risk mitigation is a must.

What is a cause, business related or otherwise, that you care about and why?

One of the issues in our society that I care about is the active participation of women in business, either as managers or as entrepreneurs. In our society, smart and business savvy women advise their male partners and help them with networking, but still do not have a formal role in the business. Although I am not as active in the issue as I would like, I do attend seminars and conferences about it and support organisations dedicated to recognising the unique value women bring to business.

How is your legal team planning to contribute to the growth and expansion of your organisation, over the next few months?

Our clients are growing and diversifying. In response to their needs, we are reorganising the legal department, creating new senior positions, and hiring specialists to increase our knowledge and improve response time. At the same time, we are working on legal operations tools and procedures that will enable the team to focus on legal work, do less administrative work and deliver faster. I hope that by end of 2022, we will have implemented a digital service catalogue describing our services and SLAs, an automated workflow for service requests, a digital document archive system with reminders of due dates, and a dashboard to follow our priorities and client satisfaction.

We are going to accompany one of our largest clients in the process of issuing bonds, ensuring that they comply with the financial authority (ASFI) and Bolivian stock exchange regulations every step of the way. For some other clients we will manage spin-offs. Creating new companies, from validation of the business case to their incorporation, is our specialty