Team size: Seven

What has been the number one challenge that has impacted you over the past year?

Understanding a new way of doing business. We were ‘back to normal’ but not really; challenges arrived since it was no longer acceptable to blame the pandemic for some issues but also there was a lot going on because of it. To reinvent how we handle complains, legal risks and negotiations was essential.

In which ways have you attempted to bring the legal department closer to your business colleagues?

Keeping in mind that the reality has changed, and necessities are now different—more immediate. It was important to learn new skills (like project management) and improve solutions rather than just stop at a ‘no.’ It is necessary to keep in mind that no matter how much business acumen you think you have, there is always room for improvement, learning from the business.

What are some of the most significant cases and transactions you have been involved in recently?

During the past 12 months I have worked on a major M&A adaptation to our countries in LATAM, implemented new processes and policies for safer and clearer operations; after two years of negotiations, I helped to close a deal with a strategic whole seller in the region. We provide different MoU with different governments in the region to grant access to educational programmes and more business opportunities, keep making improvements to our policies to focus on our customer satisfaction, always in compliance with consumer laws and antitrust policies.