About

L’Oréal is a household name in cosmetics and beauty products around the world, and its regulatory and legal affairs department has undertaken a fresh revamp of its image and priorities.This all female team is led by general counsel Andrea Convalia, and supported by legal counsel Anastassia Fagetti and Neldia Müller who serves as scientific and regulatory affairs director. Convalia and her team have revitalised the department’s strategic objective and intend to inspire similar change across the whole global company. Convalia says, that ‘as a beauty product company we have seen that beauty is not only found in the products we sell, but in everything we do. In our documents, our communication and our passion for the respect of our teams, collaborators, consumers, and customers’. Specifically, it has changed the department’s approach to technology to create, as Convalia says, a ‘faster and more efficient response with personalised attention [to] provide solutions to the business needs’. It has also partnered with a digital start-up to create a new platform. There is a new focus to incorporate the regulatory and legal team into all areas of the business, work collaboratively, and gain new perspectives by ‘working with the business, and not for the business’. Part of this initiative is accomplished by increasing site visits, collaboration with other departments and inviting outside legal teams to provide an additional perspective. The team bring this business focus to all of its training with the non-legal teams at L’Oréal Chile educating them on legal issues, risks, and the normative background relevant to each department. Convalia highlights that the team’s future goals include incorporation of artificial intelligence and other technology into the regulatory and legal affairs department, increasing the strategic link between law and business at L’Oréal Chile.