About

As a global leader in contact centre and business process outsourcing (BPO) services, Teleperformance has experienced an impressive growth in recent years, and its business in the CGP region (Colombia, Guyana and Peru) is no exception. Based in Colombia, the legal team is led by Fernando Victoria Peña, chief legal and compliance officer for the CGP region, and is supported by corporate legal counsel Camila Restrepo Jaramillo, legal counsel Nathalia Duarte, legal counsel for compliance and privacy Paola Duque Grisales, and legal counsel for contracts and privacy Estefina Arciniegas Carvajal. The team has recently grown by three lawyers to cover the regional growth within the company’s BPO offering. A particular strength of the team is its coverage of Guyana. Victoria Peña highlights that ‘the legal management in Guyana has been a wonderful experience, as well as challenging, considering that is the only English speaking country based on a common law judicial system in Latin America, where the information centralisation by means of technology has not been implemented for online consultation’. As a result of the company’s BPO industry growth, the legal team has improved and diversified its areas of expertise, expanding its legal knowledge and scope to a wide variety of areas of law. These include IP in technology, lease agreements and infrastructure projects, inter-company agreements, pricing transfers and taxes, regulated industries’ contracts, privacy and compliance, insurance, consumer goods, automotive, pharmacy and start-up industries. The team also specialises in contractual relations entered with vendors from different industries such as software and technology, finance, payroll, welfare, procurement, facilities and building works. Diversification has turned the legal team into a group of lawyers that negotiates and drafts international contracts, both regional and global, for clients and vendors located in different countries such as the US, Spain and Latin American countries, in English and Spanish languages, to a value of US$190m.