Could you share an example of a time when you came up with an innovation that improved how your legal team works and did not come at a large expense?  

We recently assisted the group into migrating onto a payment platform. In this way, we managed to offer better tracking of cashflow and payments assisting the projects to remain on track and on budget. 

How important is choosing to work with external lawyers who align with your company’s values? Are you likely to reconsider what firms you work with based on this?   

It is very important to have a solid relationship with external advisors that understand the company values and can provide sound and timely advice and guidance when needed. We have identified such firms, and we usually engage external lawyers for two main reasons – expertise and resources. The legal work may require a level of expertise and specialisation beyond that of the in-house team. While the in-house team may have unrivalled expertise in its core business, there may be a one-off or ongoing need for legal work in a non-core area and for this we need external expertise. Further, we may need additional resources to carry out work, perhaps in relation to a fixed project, where it makes little commercial sense for to boost the in-house team, thus we use our external firms. Yes, we have identified them, and we work, and will continue to work with them.