About

Sylvia Fagan has led the legal team at innovative technology company Ding since 2011, through a period of constant growth and change. Ding’s service allows users to top up mobile phones remotely, and is commonly used by people living or working abroad to instantly top up mobile phones of friends and family back home. Fagan goes into the frenetic pace of working in the Ding Offices: ‘The volume of work that crosses our desk can be surprising to new members of the team, but this is a good thing as new challenges that emerge on a day to day basis allow us to exp and our skills. The work is constantly evolving and it has been interesting to see first-hand and be part of the development of so much innovation. In particular, we have seen great enhancements to the mobile app platform and we are working alongside many others in shaping new products in a way that works to prevent rather than cure issues down the line’. Fagan seeks to improve the legal team’s efficiency as much as possible, an endeavour which is a constant process: ‘Alongside enacting a lot of process improvements, we work to reinforce a compliance culture. We are also constantly looking to eliminate risks based around external factors that might impact the business, including regulation’. Fagan has a highly successful track record of supporting the cutting-edge operations of Ding, and this trend looks set to continue into the company’s next chapter.