General counsel | El Palacio de Hierro
Juan Manuel González Hernández
General counsel | El Palacio de Hierro
Could you share an example of a time when you came up with an innovation that improved how your legal team works and did not come at a large expense?
We implemented electronic signatures for the purpose of formalising documents with third parties. Although it took us a considerable time to implement it, the cost was affordable, and the results have been incredibly positive.
Can you foresee any key developments to the way general counsel work over the next five years?
It is essential to consider environmental, social, and governance (ESG) issues, which has required us to possess an in-depth understanding of our business operations, allowing us to be clear on where these principles apply and the areas that require our attention and improvement.
What are some of the main trends impacting the industry sector you work in in Mexico?
Unfortunately, an issue that has affected our and other industries is the opacity in certain procedures before various authorities, such as applying for and obtaining licenses and permits. Response times have increased significantly, which on many occasions brings significant financial consequences, and represents one of the main reasons for a lack of investment and growth in new businesses.