About

Described as an ‘engaging team that deliver with speed-simplicity and trust’, Vodafone Qatar’s legal team is highly regarded in the region. Director of legal and regulatory, Matthew Osborne, is emphatic in his praise for the wider team, noting that ‘we are a full service in-house legal function, our team effectiveness and delivery of value is enhanced in multiples by ensuring all team members have full awareness and understanding of the company’s strategy and operational performance targets and the broader macro operating environment. We are very much a part of the business and operate with the commercial objectives and targets of the business in mind’. The team enjoys a high profile internally’ playing a crucial role in key strategic projects and related governance forums from board level through to operational level. The successful introduction and use of tailored employee online compliance training, covering key compliance policies such as anti-bribery and privacy, is one recent example of the team’s ongoing innovation. The team is also active in educating the business and delivering key messages, which resonate and enhance the company’s overall risk management capability. The result has been significant increases in general awareness of key policies at a minimal cost and ensuring all employees are more ‘risk aware’. In addition to their many one-off successes, the legal division shares in the company’s goal of being customer focused and enhancing Vodafone Qatar’s reputation as being easy to do business with. To that end, the team has sought to focus on ‘fixing the basics’ such as simplification of end-customer contracts, which benefits both customers and the business alike with quicker negotiation and less time to execution. Osborne comments, ‘we looked at our contracts in the context of the reality of our relationship with customers and reassessed what were considered the “real” risks from a business and customer perspective’. The team has consistently ranked as one of the best performing teams in the company on key benchmarks such as engagement, operational excellence and manager index over the past number of years and is commended for maintaining the highest standards during an extended period of significant expansion in business activities and growth in the overall size of the business.