About

The legal team at APM Terminals Callao has been able to introduce changes in the way customer legal claims are handled in the company, shifting the focus of the business to improve its operations and relationship with clients rather than focusing on litigation.
This change has resulted in a reduction of legal customer claims by 50% from 2016 to 2017, as well as a substantial reduction on the amounts claimed. This has had a positive impact on the company’s operations and financial results.
The team accomplished an amicable settlement with the Peruvian government related to an international arbitration, regarding the delivery of the first phase of a US$460m port modernisation investment in Peru.