In times of instability or crisis, leadership becomes essential. The team needs a director who leads by example. It’s crucial not to blame others or focus on assigning responsibility. The key is to listen to the team, gather proper reports, analyse the information independently, and then sit down with the team to hear their proposals and options. You should share your own opinion without dismissing theirs, and then make clear, specific decisions, ensuring everyone knows exactly what they need to do.

At the same time, the leader must establish how they will be promptly updated on the subject at hand. If a mistake has been made, it’s critical to immediately acknowledge it and address it, bringing forward new solutions or decisions. It’s unfortunate when leaders fail to recognise their mistakes, causing more harm to people or the company. A true leader unites the team, earns their respect, provides clear guidance, and takes responsibility for their decisions, rectifying any errors along the way.

To achieve these results, a manager or director needs to listen to and respect each team member, even those with less technical experience. While managing a crisis, you must also think about the future. How will you lead the team once the crisis is over? How can you plan to avoid future crises? If, despite your efforts, a crisis arises again, step up and lead both the crisis and the team. Always seek honest feedback from your team members. I often say that I lead the team because someone must do it, but we are all part of the same team. I listen to everyone, consider their opinions, and take full responsibility for the decisions made.

What are the main cases or transactions that you have been involved in recently?