FerradaNehme's six-member consumer and advertising practice has extensive experience in advising major fast-moving consumer goods companies. Delivering ‘multiple options depending on the clients’ needs’, the team’s expertise ranges from compliance models and evaluating advertising campaigns, to providing representation in proceedings before the Self-Regulation and Advertising Ethics Council, as well as SERNAC and other individual or collective sectoral agencies. Recent highlights include assisting Zurich Chile Seguros Generales with processing a voluntary collective proceeding before SERNAC; and representing KIA Chile in a class action lawsuit that was commenced by the Organization of Consumers and Users of Chile against thirteen commercial motor vehicle companies. ’Outstanding in terms of her knowledge of both legal and technical aspects’, compliance group head Stella Muñoz has extensive experience in advising large mass consumption companies in multiple markets. Muñoz also has a significant track record in consumer litigation, her expertise covering the telecoms, retail and pharmaceutical sectors, as well as mediations and voluntary collective procedures. Promoted to senior associate in April 2023, former Gana y Galvez Abogados litigator Mario Garfias is experienced in private law trials, arbitrations, class action proceedings, and representing clients before the Civil Courts, Courts of Appeals, SERNAC, and the Chilean Regulatory Telecommunications Authority (SUBTEL).
Testimonials
Collated independently by Legal 500 research team.
- ‘Billing is clear, with multiple options depending on the clients’ needs.’
- ‘The professionals in charge constantly provide information on legal contingencies that may affect clients.’
- ‘Good response times to the different concerns that clients raise.’
- ‘The team’s critical and analytical capacity really helps clients with various consumer law topics.’
- ‘They are always up to date, and the alternatives and solutions proposed to clients are always positive.’
- ‘Stella Muñoz has a lot of knowledge and experience in consumer law issues.’
- ‘Stella Muñoz is outstanding in terms of her knowledge of both legal and technical aspects - she is by far the person who knows the most about consumer rights.’
Key clients
- Banco del Estado de Chile
- Indumotora (KIA Chile)
- Zurich Chile Seguros Generales
- VTR Comunicaciones
- Latamfit Chile
- Sky Airline
- Claro Chile
- Comercializadora Skechers Chile
- Banco Santander Chile
- Estudio de Arquitectura y Diseño Paramétrico NPP&R
- Prosegur Chile
- Natura Cosméticos
- Brother Industries
Work highlights
- Representing Banco del Estado de Chile in two class action lawsuits filed by SERNAC.
- Assisted Zurich Chile Seguros Generales with the processing of a voluntary collective proceeding before SERNAC.
- Representing KIA Chile in a class action lawsuit initiated by the Organization of Consumers and Users of Chile against thirteen commercial motor vehicle companies.
Lawyers
Practice head
The lawyer(s) leading their teams.
Stella Muñoz