Latin America - Chile

Guerrero Olivos

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Guerrero Olivos' consumer law team assists with the design of compliance, commercialisation and product-warranty strategies, complaint response protocols, and advertising and promotion breaks. Other notable areas include consumer rights-related litigation, product labelling, collective mediation procedures before SERNAC, and e-commerce and advertising. The lead consumer law department partner, Benjamín Ferrada specialises in consumer protection law compliance and consumer rights disputes. At senior associate level, Sebastián Marambio advises on mass consumption of goods and services matters, while Juan José García assists with consumer law work. The slightly more junior Rosario Díaz is an active litigator.

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Key clients

  • Western Union
  • Kraft Heinz
  • OLX
  • Edenred
  • Pandora
  • UPL/Arysta
  • ENACO
  • Safecard
  • Huerto Sur
  • Trayecta Inmobiliaria
  • Empresas Carozzi
  • Teka Chile
  • Autofact
  • Mitta
  • FALP
  • BCI Corredora de Bolsa
  • Tronwell
  • EZ Farms/Tika

Work highlights

  • Assisted Empresas Carozzi with a consumer law case in which the parties reached agreement during a collective voluntary procedure.
  • Advising Pandora Jewelry Chile on all its consumer protection matters in Chile.
  • Advised Western Union on structuring and developing a consumer law compliance scheme.

Practice head

The lawyer(s) leading their teams.

Benjamín Ferrada