The five-member consumer law team at full-service firm Guerrero Olivos advises consumer goods and services clients on compliance with Chile’s consumer protection regulations. The group’s expertise extends to marketing approaches, product warranty strategies and complaint-related protocols. It also assists with advertising and promotional campaigns, e-commerce, consumer rights protection litigation, and inspections and search orders. The firm’s main consumer law figure is Benjamín Ferrada, whose practice covers consumer protection regulatory compliance and litigation. At associate level, senior Sebastián Marambio focuses on the commercialisation of consumer goods and services, while intermediate Rosario Díaz assists with consumer rights litigation.

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Key clients

  • Western Union
  • Riot Games
  • Kraft Heinz
  • GoDaddy
  • OLX
  • CCL Label
  • Bizagi
  • Edenred
  • Pandora
  • UPL
  • CBS Inmobiliaria
  • ENACO
  • Safecard
  • Huerto Sur
  • Trayecta Inmobiliaria
  • Empresas Carozzi
  • Teka Chile
  • Autofact
  • Mitta
  • FALP
  • BCI Corredora de Bolsa
  • Tronwell

Work highlights

  • Successfully acted for UPL in three separate lawsuits, thereby ensuring its  ability to continue marketing its products in Chile.
  • Advised CBS Inmobiliaria in relation to a legal reform which incorporates consumer rights issues into the real estate industry.
  • Advised GoDaddy on its consumer law review website consolidation questions.

Practice head

The lawyer(s) leading their teams.

Benjamín Ferrada