McDermott Will & Emery LLP

Client Satisfaction

Acting for domestic and international clients alike, the growing outsourcing team at McDermott Will & Emery LLP counts service providers as well as domestic and international buy-side corporations amongst its key roster of clients. The firm handles sophisticated outsourcing projects involving AI technology and blockchain-powered projects, and has illustrated niche expertise in advising healthcare providers on revenue cycle management outsourcings. The team is jointly led by Shawn Helms, who has a strategic focus on complex ITO, BPO, and cloud computing arrangements, and Jason Krieser, who is a key contact for tech development, SaaS, and licensing matters. Industry veteran David Guedry has a depth of experience in managing complex IT outsourcing agreements for leading tech providers, while Heather Bethancourt assists healthcare providers with a wide range of transactions. Caitlin Howe’s scope of work includes cloud computing, e-commerce arrangements and service agreements, while Raja Chatterjee focuses on domestic and cross-border commercial transactions. The department is further strengthened by the recent arrival of Los Angeles-based Matthew King, who frequently negotiates IP and IT transition services agreements, from Gibson, Dunn & Crutcher LLP. Unless otherwise stated, all individuals are based in Dallas.

Legal 500 Editorial commentary

Testimonials

Collated independently by Legal 500 research team.

'McDermott Will & Emery LLP has an exceptional team. They are experts in their field and are highly available. They are very business minded.'
'They are exceptionally competent. They care about our business and delivering successful outcomes for us. They always treat us more than fairly, and we have built great personal relationships as well. We would recommend Shawn Helms, Caitlin Howe, and Heather Bethancourt.'

Key clients

Amadeus
Caterpillar
Cognizant
Duke University
Hertz
Johnson & Johnson
Marriott
Meta
United Services Automobile Association
Valley Health

Work highlights

Acted for Marriott International on a series of outsourcing transactions that will oversee the replacement of Marriott’s internal reservations system and property management systems to vendors such as Amadeus and Agilsys.
Advised Shutterstock on forming a partnership with OpenAI.
Advised Gulf States Toyota on an outsourcing transaction, which entails Kyndryl taking over Gulf States Toyota’s extensive data center services operation.

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