PwC Albania & Kosovo

Our commitment to continuous improvement and client satisfaction drives us to implement innovative strategies across all facets of our practice. In the past year, several key initiatives have been introduced, focusing on people, billing, diversity, technology, and collaboration, delivering tangible benefits to our clients. 

People and Diversity Initiatives

At PwC Albania & Kosovo, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people, and society.

We have a long-standing commitment to inclusion and diversity (I&D) as a means of delivering on our purpose and strategy. We can only solve the world’s most important problems if we have diverse teams and foster a culture of inclusion and transparency.

Our commitment to inclusion ensures that every voice is not just heard, but understood and valued. This commitment is embedded in our actions and our approach to solving the complex challenges that businesses and societies face today.

Recognising that the key to unlocking the full potential of our diverse people lies in fostering a culture where differences are celebrated and leveraged. By equipping our people with the necessary knowledge, skills, and mindset, they are empowered to collaborate effectively, harnessing their unique insights to find innovative solutions.

Many initiatives are aimed at promoting and instilling diversity and inclusion within our organisation. These initiatives represent a steadfast commitment to creating a workplace where differences are not only accepted but celebrated. From comprehensive training programs to foster inclusivity, to targeted recruitment strategies designed to attract a diverse talent pool, each initiative is carefully crafted to enhance our collaborative culture.

Focusing on equity through targeted programmes, such as mentorship and sponsorship, ensures that every voice is heard and valued.

Inclusive leadership is viewed as an essential human skill, vital for unlocking the potential of diverse teams and creating meaningful impact and value for our clients, our people, and society.

Technological Advancements

• AI-KM Strategy: The Knowledge Eye on AI initiative integrates advanced AI tools for legal research, document automation, and predictive analytics, enhancing service efficiency and accuracy.
• AI-KM Upskilling: Through targeted training, our team is equipped with the latest AI technologies to deliver cutting-edge solutions.

Billing Innovations

• Flexible Billing: To meet clients' financial needs, we offer flexible arrangements such as fixed fees and blended hourly rates, providing clearer cost visibility and predictability.
• Cost-Efficiency: Our AI-driven document review system streamlines processes and reduces overhead, leading to significant cost savings for our clients.