In an interesting case, District Consumer Redressal Forum in Kerala (CC 345/12) recently passed an order penalizing the Malayalam movie actor Anoop Menon https://en.wikipedia.org/wiki/Anoop_Menon  and the manufacturers of Dhathri Hair Cream https://www.dhathri.com/hair-protector/p/15327821 for making false claims in an advertisement issued in 2012. The movie star and Dhathri were ordered to pay compensation to the complainant and a fine imposed on the medical store that sold the hair cream. The case was based on the old Consumer Protection Act, which has been revised to make celebrities responsible while taking up brand endorsements. Interestingly, the new Consumer Protection Act of 2019, which came into force on July 20, 2020, has express provisions for fixing liability on the endorsers. It also provides for imposing fine which may extend to ten lakh rupees (approx. USD 14,000) and up to fifty lakh rupees (approx. USD 70,000) for every subsequent contravention. The Authority may further prohibit the endorser of a false or misleading advertisement from making endorsement of any product or service

The Complaint

The complainant, Mr. Francis Vadakkan, filed the complaint against A-One Medicals, Dhatri Ayurveda Pvt. Ltd., and Anoop Menon, stating that he had bought the Dhathri Hair Cream after seeing a product advertisement. The advertisement featuring the actor Anoop Menon promised lush hair growth after six weeks of use. The complainant alleged that even though he used the product as per the directions, there were no improvements. He further stated that his family and friends ridiculed him for buying the product, and he felt humiliated by the same. Consequently, he approached the forum seeking Rs. 500,000 (approx. US $6900) as compensation for deficiency in services and the corresponding mental agony.

Observations of the Forum

In an interesting turn of events during the proceedings, the actor Anoop Menon admitted that he had never used the product and only used a hair oil prepared by his mother at home. He further submitted that he was not aware of the product's precise nature, and he thought it was merely a product for hair care rather than hair growth.

The Consumer Forum was extremely critical of brand advertisements that make false claims to sell products. Some of the crucial observations of the Consumer Forum were as follows:

Arriving at the above conclusion, the District Consumer Redressal Forum ordered the actor Anoop Menon to make sure of the exact nature of the product and the product's credibility before endorsing the product. It further directed the actor and Dhathri Ayurveda Pvt. Ltd. to pay a compensation of Rs. 10,000 (approx. Us $ 125) each and levied a fine of Rs. 3000 on A-One Medicals, the shop which sold the Hair Cream.

Our comment 

The consumer forum order comes as a warning for celebrities to act responsibly when asked to make tall claims about product efficacy. The celebrity appeal has a strong consumer pull, and consumers buy the products to associate with the celebrity image. Further, trust the endorsements as truth. The decision is not only a reminder for celebrities and social media influencers of the ASCI guidelines on celebrity endorsements but also brand owners in terms of bad PR such findings can bring.