O'Farrell has extensive experience in the negotiation of consumer claims and investigation of procedures related to fair trade law, advertising law and e-commerce. Class actions and drafting terms and conditions for promotions and competitions are other busy areas. The practice works with companies across a wide range of industries, including automotive, airline, transport, retail and personal loans, and is particularly well known for leveraging the firm’s public law expertise to provide niche advice in matters where consumer law and public services regulation overlap. The practice is led by experienced administrative law expert Jorge Muratorio, with Pilar Magallanes and María Sol Acuña, both handling consumer law and e-commerce matters, as the main contacts at the associate level.
Testimonials
Collated independently by Legal 500 research team.
- 'The team is engaging and responsive and provides good advice'
- 'The service in consumer protection matters is very good.'
- 'Associate Pilar Magallanes and partner Jorge Muratorio are always receptive to our requests and willing to learn about the particularities of our business to better handle customer complaints and follow up on recall campaigns.'
Key clients
- Ford Argentina
- Plan Ovalo de Ahorro para Fines Determinados
- Naturgy Ban
- Farmcity
- Grupo Concesionario del Oeste
- AMX Argentina
- Universidad Siglo 21
- Medicus
- Nokia Solutions and Networks Argentina
- Turkish Airlines
Work highlights
- Representing Ford Argentina against complaints initiated by consumers before the administrative authority for Consumer Defence Law.
- Advising Plan Ovalo de Ahorro para Fines Determinados on all cases initiated by consumers in administrative proceedings throughout the country.
- Represented Naturgy Ban in several class actions filed by consumer associations claiming the nullity of the tariff regimens before federal courts. In addition, advised the company on individual consumer claims related to tariff regimens and gas distribution service problems.
Practice head
The lawyer(s) leading their teams.
Jorge Muratorio